After Service
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- After Service
We maintain a rapid after-sales service system to ensure uninterrupted equipment operation, seeking prompt solutions during critical times and at all costs, making every effort to prevent line stoppages caused by malfunctions, thus enabling highly efficient production.
Troubleshooting System
Conducted by user
1.Troubleshooting Methods
Visualization System
The Injection Machine Control Panel Monitor is is equipped with a troubleshooting guide function. This feature helps user identify issues by providing step-by-step guidance. It also sends notifications for scheduled equipment maintenance and monitors operating conditions, ensuring the machine always runs under optimal conditions.
ITSS / Internet Troubleshooting System
If a problem arises, a user can access the Internet Troubleshooting System (ITSS) to search for the cause of the issue and find recovery methods. This allows to perform the necessary repairs free-of charge independently.
In case when troubleshooting cannot be performed by the user
2. On-site visit by our service engineer
Our service engineers will visit the production site shortly after the issue occurs to perform repairs
Our After-Sales Maintenance System
Our after-sales maintenance system is provided by service engineers
Experienced service engineers are always on standby to respond promptly when equipment emergency.
Experienced maintenance engineer
In-house overhaul and functional testing in progress
Mixing head overhaul facilities
Metering Pump function test corner